Terms of service

User Agreement and Terms of service

Version dated 5 September 2026

Effective date: 5 September 2026

This User Agreement and Terms of Use (the “Agreement”) governs the use of the lingua.community website, mobile applications, and related digital services.

The Platform is operated by Leontyev and Partners LLC, a company registered in the Kyrgyz Republic (the “Company”).

Registration number: 214401-3301-ООО

Registered address: Apartment 39, Building 14, Yug-2 Microdistrict, Bishkek, Kyrgyz Republic

Email: office@lingua.community

Telephone: +996 554 877 853

Telegram: https://t.me/leontevrus

If this English translation conflicts with the Russian version, the Russian version shall prevail.

1. Definitions

1.1. Platform means the lingua.community website, the Lingua Community mobile applications, and their related digital features.

1.2. User means an individual who visits the Platform, communicates with Linda, or creates and uses an Account.

1.3. Account means a User account with the selected role of Student or Teacher.

1.4. Teacher means a User who selects the Teacher role and independently offers educational services to other Users.

1.5. Student means a User who selects the Student role and uses the Platform to find a Teacher, arrange and attend lessons, and work with educational materials.

1.6. Lesson means an individual or group online meeting arranged by Users using the Platform’s tools.

1.7. Content means text, images, audio, video, documents, exercises, tests, messages, reviews, profiles, boards, publications, and other materials created or uploaded by a User.

1.8. Board means an interactive workspace on the Platform. Editor means a User authorised to modify a Board or other Material within the available features.

1.9. Clone means a separate technical copy of a Board, publication, or other Material created when that Material is shared with another User.

1.10. Linda means the Platform’s artificial-intelligence assistant, which helps Users operate the Platform and create educational materials.

1.11. Student Enquiry means a Student’s expression of interest, submitted through the Platform, in studying with a particular Teacher. It may include the Student’s name, contact details, learning goals, and other information supplied by the Student.

2. Scope of the Agreement and the Company’s Role

2.1. The Company grants the User a limited, revocable, non-exclusive, and non-transferable right to use the Platform in accordance with this Agreement.

2.2. The Platform provides technical tools, including profiles, Teacher discovery, contact exchange, video-meeting scheduling and hosting, in-Lesson chat, interactive Boards, publications, educational materials, exercises, reviews, notifications, and artificial-intelligence features.

2.3. The Company does not itself provide educational services and is not an educational institution, employer, agent, representative, partner, or financial intermediary of any Teacher or Student.

2.4. Arrangements concerning Lessons, curricula, teaching methods, price, currency, payment method and timing, refunds, rescheduling, and cancellation are made directly between the Teacher and the Student. The Company is not a party to those arrangements.

2.5. The Company does not charge a commission on payments between Teachers and Students and is not responsible for processing, refunding, delaying, or securing those payments.

2.6. The Platform is intended for lawful educational and teaching purposes. Using video communication or other features for sexualised broadcasting, webcam services, or any other unlawful activity unrelated to education is prohibited.

3. Acceptance of the Agreement

3.1. Before registration, the User is given an opportunity to review this Agreement and the Privacy Policy.

3.2. The User accepts this Agreement by selecting a mandatory checkbox that is not pre-selected and states: “I accept the User Agreement and confirm that I have read the Privacy Policy”, and by completing registration. The Company may electronically record the acceptance, its time, and the version in force at that time.

3.3. A material new version is presented to an existing User through a mandatory sign-in banner. The Company may also use email, push notifications, or in-Platform notices.

3.4. A cookie banner governs the use of cookies and does not replace acceptance of this Agreement.

3.5. A User who does not accept this Agreement or a new version must stop using the Platform and may initiate Account deletion.

3.6. An unregistered User may view public pages and communicate with Linda. By using those features, the User must comply with the applicable provisions of this Agreement, including the acceptable-use, Content, intellectual-property, and liability rules.

4. Registration, Role, and Account Security

4.1. At registration, the User selects one role: Student or Teacher. One Account uses one role. A separate Account or a role change may be required to use another role if the interface provides that option.

4.2. The User must provide accurate and current information, must not impersonate another person, and must keep Account information updated.

4.3. The User is responsible for protecting their password, email address, sign-in methods, and devices. Actions taken through the Account before the Company is notified of a compromise may be treated as the User’s actions.

4.4. If unauthorised access is suspected, the User must change the password and notify support.

4.5. Transferring or selling an Account, or creating an Account for another person without lawful authority, is prohibited.

5. User Age

5.1. Independent registration is permitted from the age of 14.

5.2. A User aged 14 to 17 may use the Platform’s core features within the limits of legal capacity established by applicable law.

5.3. A minor may exchange contact details only after prior consent from a parent or other legal representative. The legal representative must send the following to office@lingua.community:

- the child’s name;

- the email address associated with the child’s Account;

- the legal representative’s name; and

- a clear statement consenting to the exchange of contact details for the purpose of arranging education.

5.4. As part of the ordinary confirmation process, the Company does not require passport details of the parent or child. The Company may request reasonable additional information where required by law or necessary to protect the child.

5.5. Arrangements for contracting and paying for a minor’s Lessons are agreed with the Teacher subject to applicable law. Where the law requires a legal representative’s involvement, the legal representative must enter into and perform the relevant arrangement.

5.6. Teachers and other Users must act in the child’s interests, communicate with the child only for permissible purposes, and comply with applicable child-protection and data-protection laws.

6. Teacher Role and Responsibilities

6.1. A Teacher acts independently and in their own name. Registration does not create an employment, agency, partnership, or representative relationship between the Teacher and the Company.

6.2. The Company does not verify or guarantee a Teacher’s identity, diplomas, qualifications, experience, licences, permits, tax status, or statements. A profile, review, rating, or recommendation position does not constitute endorsement or certification by the Company.

6.3. The Teacher is independently responsible for:

- determining the curriculum, teaching method, format, and price;

- agreeing payment, refund, rescheduling, and cancellation rules with Students;

- deciding whether working with a particular Student is appropriate;

- complying with tax obligations and obtaining required permits;

- maintaining professional and respectful conduct;

- complying with rules applicable to minors;

- ensuring the lawful use of Content; and

- maintaining reasonable security of devices and communication channels.

6.4. Any promise concerning a learning outcome, grade, examination, certificate, or language level is made solely by the Teacher. The Company provides no such promise and accepts no responsibility for it.

6.5. A Teacher may conduct a group Lesson for no more than six participants, excluding the Teacher, unless the interface states another limit.

6.6. A Teacher may remove a User from their contacts, withdraw access to Materials owned by the Teacher, and submit a complaint to the Company. It may not be technically possible to remove a participant from a video room after a Lesson has started.

6.7. By enabling the setting requesting help finding Students, the Teacher agrees that their profile and selected public information may appear in Platform recommendations for that purpose.

6.8. The Teacher identified in the profile must personally conduct the agreed Lesson unless, before the Lesson begins, the Student is clearly informed of the substitution and agrees to study with the other identified Teacher. Giving another person access to an Account so that they can conduct Lessons in the Account holder’s name is prohibited.

6.9. A material discrepancy between the Teacher’s name, photograph, or other identifying profile information and the person who actually conducts the Lesson may be treated as misleading conduct and reputation fraud. Following a complaint, the Company may request explanations and evidence, temporarily restrict features, or block the Account under Section 15.

7. Student Role and Responsibilities

7.1. The Student independently decides whether a Teacher is suitable, reviews the information supplied by the Teacher, and agrees the Lesson terms directly with the Teacher.

7.2. The Student is independently responsible for:

- complying with payment, rescheduling, and cancellation rules agreed with the Teacher;

- respectful and safe conduct;

- compliance with Lesson and group rules;

- the legality of Content the Student uploads or shares;

- not redistributing another person’s Materials without permission; and

- the operation of the Student’s device, camera, microphone, browser, application, and internet connection.

7.3. A Student may not share a Lesson link, invite an unauthorised person, or provide access to Materials contrary to the arrangement with the Teacher.

8. Direct Exchange of Contact Details

8.1. Direct contact exchange is available to a registered Student on the profile of a Teacher who has opted in to assistance with finding Students.

8.2. The Teacher independently selects the contact detail to disclose, such as a telephone number, email address, or Telegram link. The Student independently selects the contact detail to provide to the Teacher.

8.3. To exchange details, the Student enters the selected contact information, selects a separate checkbox that is not pre-selected, and activates the exchange button. The Student’s contact is then transferred to the Teacher’s contact list or CRM, and the Teacher’s selected contact is displayed to the Student. If the Teacher has not provided a contact detail, the Platform may state that no contact is available.

8.4. Before confirming the exchange, the User is shown the following notice or wording with the same meaning:

> I voluntarily provide the selected contact details to the identified User for communication about education. I understand that, after disclosure, lingua.community cannot fully control how the recipient stores and uses those details. I will use contact details received from another User only for the agreed communication and will not disclose them to third parties.

8.5. Consent in the exchange form relates to the specific contact disclosure and supplements acceptance of this Agreement. Data processing is described in further detail in the Privacy Policy.

8.6. Contact details received through the Platform may be used only to arrange and conduct education. Advertising, bulk messages, spam, harassment, disclosure to third parties, or use for another purpose is prohibited without separate consent.

8.7. A User may remove another User from their contact list and may ask office@lingua.community to remove the record of the exchange that remains available to the Company. The Company cannot erase the contact detail from the recipient’s device, messages, or other storage.

8.8. After consent is withdrawn, the recipient must stop further use of the contact detail unless another lawful basis applies.

8.9. The Company does not control off-Platform communication or arrangements and is not required to investigate them. If credible evidence of threats, harassment, spam, fraud, or another safety risk is received, the Company may restrict an Account and disclose information to an authorised authority where a lawful basis exists.

8.10. Payments, meetings, and other arrangements made following a contact exchange are undertaken at the Users’ own risk. The Company is not a party to them and does not guarantee the recipient’s identity, good faith, or conduct.

8.11. A Teacher may not sell, assign, forward, or otherwise disclose a Student Enquiry, the Student’s contact details, or other information that identifies the Student to another Teacher or third party without the Student’s prior, freely given, specific, and informed consent and, where Section 5 applies, the consent of the Student’s legal representative.

8.12. Before consent is obtained, the Student must be clearly informed of:

- the name and profile, or other sufficient identifying information, of the specific recipient of the Enquiry;

- the categories of personal data to be disclosed;

- the purpose of disclosure and intended means of communication;

- whether the Enquiry will be transferred for payment; and

- whether Lessons will in fact be conducted by another Teacher.

8.13. Silence, failure to object, acceptance of this Agreement, or initial consent to exchange contact details with one Teacher does not constitute consent to transfer the Enquiry to another person. Consent must be given through a separate, verifiable affirmative action before the data is disclosed.

8.14. The recipient may store and use the transferred information only for the purpose disclosed to the Student, to the extent necessary, and for a reasonable period. Any onward disclosure requires new consent unless applicable law expressly provides another lawful basis.

8.15. If a Student reports that they approached one Teacher but their Enquiry was transferred or sold to another person without valid consent, the Company may investigate the circumstances and take action under Section 15, including blocking the Account.

9. Lessons, Video Communication, and Messages

9.1. The video room is a technical communication tool. The Company does not attend Lessons, continuously monitor them, or control the teaching method or Lesson content. However, the Company guarantees at a technical level that eligibility to publish a review is linked to the actual hours of simultaneous video participation recorded by the Platform for the relevant Student and Teacher Accounts. For this purpose, the Platform processes technical information about joining, leaving, and participation duration in accordance with the Privacy Policy. This linkage is not biometric identity verification and does not itself verify the content or quality of a Lesson.

9.2. The Platform does not record video Lessons. If a recording feature is introduced, its use will require a separate notice and, where necessary, participant consent.

9.3. A User may not record a Lesson, capture and distribute screenshots, publish messages, or use another participant’s image or voice without that participant’s prior consent and compliance with applicable law. A legal representative’s consent may be required for a minor.

9.4. In-Lesson chat is not intended for permanent storage and may become unavailable after the Lesson. Users are responsible for lawfully preserving any necessary materials.

9.5. A scheduled Lesson may include up to six participants and may specify a date, time, duration, title, and notes. Participants receive access according to the Platform’s available features. The Company does not guarantee delivery of every reminder.

10. Boards, Publications, Clones, and the Editor Role

10.1. The User who creates a Board is its technical owner. Technical ownership of a Board does not transfer to that User any copyright in Content lawfully created by another person.

10.2. The owner may grant another User the Editor role. An Editor may add, move, modify, and delete objects within the Board to the extent supported by the interface, but may not delete the entire Board or invite other Editors unless the interface expressly grants that right.

10.3. An Editor is responsible for the Content and changes they contribute. By granting Editor access, the owner accepts the risk that objects may be changed or deleted. The Company does not guarantee a complete version history or recovery of every deleted element.

10.4. Granting the Editor role provides access to the original Board and does not itself create a Clone. When the owner uses the function for transferring a copy of a Board, publication, or other Material to another User, the Platform creates a separate Clone. The recipient retains the Clone regardless of later changes to or deletion of the original, unless the interface expressly states otherwise.

10.5. Receiving a Clone does not transfer exclusive rights in the source Content. The recipient may use the Material personally for learning and teaching but may not redistribute, sell, publish, or disclose it to third parties without the rights holder’s permission.

10.6. Deletion of the creator’s Account results in deletion of the original under Section 18, but previously created and shared Clones may continue to exist in recipients’ Accounts.

11. User Content and Rights

11.1. The User retains the rights they hold in Content they create or upload.

11.2. By uploading Content, the User grants the Company a non-exclusive, royalty-free, worldwide licence to store, technically reproduce, reformat, process, transmit, and display that Content to the extent required to operate the Platform and provide the access selected by the User.

11.3. For Content marked Private, the Company uses the licence only for storage, processing, backup, and access by persons selected by the User. Private Content is not placed in public recommendations.

11.4. By marking Content Public, the User permits public display, indexing, recommendation, and access through the Platform. A later visibility change does not invalidate lawful processing already performed and does not erase Clones previously created.

11.5. The User represents that they have the necessary rights and permissions for the Content and that its use does not infringe another person’s copyright, related rights, privacy, contractual rights, or other rights.

11.6. Rights-holder complaints must be sent to office@lingua.community and identify the protected work, the location of the material, evidence of the complainant’s rights, and the complainant’s contact details.

12. Reviews and Ratings

12.1. Only a Student who has completed 60 minutes of video participation with a Teacher, technically verified as described in Clause 9.1, may review that Teacher. The required time may consist of one or several completed Lessons where supported by the Platform. A Lesson that was scheduled but did not actually take place does not create eligibility to publish a review.

12.2. A review may display the number of completed Lessons or minutes and ratings against criteria shown in the interface, including punctuality, competence, and results.

12.3. After publication, the Student cannot directly edit or delete the review. The Company may delete a review at the verified request of its author or where it contains information prohibited by law, threats, insults, discrimination, personal data without a lawful basis, spam, impersonation, or another violation of this Agreement.

12.4. The Company is not required to remove a permissible negative review at the Teacher’s request. Teachers cannot post a public response unless the interface later provides that feature.

12.5. By creating a Teacher Account, the User agrees that permissible positive and negative reviews, ratings, and Platform-calculated scores may be publicly displayed.

12.6. A rating is an informational score automatically generated from available ratings and verified activity. It is not a guarantee of qualifications or learning outcomes.

13. Linda and Artificial Intelligence

13.1. Linda helps Users navigate the Platform, perform actions, and create Lesson plans, exercises, and other educational materials.

13.2. To personalise a response, Linda may use profile and Account information associated with a registered User. Such processing is described in the Privacy Policy.

13.3. The Company does not use Users’ conversations, Boards, or Materials to train general-purpose models. The Company and its technology providers may process them to the extent necessary to generate a response, maintain security, and operate the feature, in accordance with the Privacy Policy.

13.4. Artificial-intelligence outputs may be incomplete, inaccurate, or incorrect. The User must independently review them before use, particularly where they concern children’s education, examinations, law, medicine, finance, or other significant decisions.

13.5. A User must not provide Linda with another person’s confidential or personal data unless a lawful basis, necessity, and any required consent exist. Particular care must be taken with children’s data.

13.6. The User is responsible for prompts supplied to Linda, verification of output, and lawful subsequent use of generated Content.

14. Prohibited Conduct

14.1. A User must not:

- violate applicable law or another person’s rights;

- post unlawful Content or material that infringes intellectual-property rights;

- threaten, harass, humiliate, bully, or discriminate against another person;

- post sexualised content, sexual-exploitation material, or use the Platform for sexual services;

- involve a minor in dangerous, sexualised, or otherwise inappropriate communication;

- support, promote, or facilitate terrorism, extremism, or violence;

- distribute malicious code or phishing links or attempt unauthorised access;

- impersonate another person or falsify qualifications or reviews;

- collect contact details for spam, advertising, or bulk messaging;

- evade access restrictions, interfere with the Platform, or engage in excessive automated access or scraping; or

- use the Platform for fraud, unlawful payments, or other illegal activity.

14.2. These restrictions apply to public and private Content, profiles, video meetings, chats, Boards, reviews, contact exchange, and interaction with Linda.

15. Complaints, Moderation, and Enforcement

15.1. Complaints must be sent to office@lingua.community. The Company aims to review a complaint within seven business days, although complex investigations or legal requirements may require more time.

15.2. Depending on the violation, the Company may remove or restrict Content, warn a User, temporarily limit features, suspend an Account, or terminate this Agreement.

15.3. In selecting a measure, the Company may consider the seriousness and repetition of the violation, its consequences, risks to children and other Users, the reliability of evidence, and legal requirements.

15.4. The User may appeal an enforcement measure by sending a reasoned request to office@lingua.community.

15.5. The Company discloses User data to public authorities only where there is a lawful basis, a binding request, or a legally permitted need to protect rights and safety.

15.6. The Company is not required to resolve private financial, teaching-method, or administrative disputes between a Teacher and a Student.

16. Fees

16.1. As of the effective date of this version, use of a Student Account is free of charge.

16.2. As of the effective date of this version, Teachers receive free access without a predetermined end date for the trial period.

16.3. The Company may introduce paid Teacher features or subscriptions in the future. The terms, price, billing period, renewal, cancellation, and refund rules must be disclosed in advance. No charge may be made without the User’s separate express consent.

16.4. The Company will provide at least one month’s notice before introducing paid terms or another material change, unless a longer period is required by law.

16.5. Ending free access does not entitle the Company to charge for any earlier period.

17. Availability and Technical Limitations

17.1. The Company takes reasonable measures to maintain the Platform but does not guarantee uninterrupted, error-free, or identical operation on every device, browser, operating system, and network.

17.2. A Lesson or other activity may fail because of an error, update, server outage, internet connection, device configuration, third-party service, or circumstances outside the Company’s reasonable control.

17.3. Users must keep their own backup copies of important Materials. The Company does not guarantee recovery of every item of Content, Board version, message, or work product.

17.4. The Company is not responsible for a missed Lesson, lost income, contractual penalty, or settlement between Users caused by a technical failure, except where and to the extent that liability cannot lawfully be excluded.

18. Ending Use and Account Deletion

18.1. A User may stop using the Platform at any time.

18.2. To delete an Account, the User opens the profile menu and selects Settings → Sign-in and Security → Delete Account, enters the password and the word DELETE, and confirms deletion.

18.3. The request schedules final deletion after 30 days. During that period, the Account and its functions may continue to operate without restriction. A successful sign-in before the end of the period cancels deletion and restores the Account.

18.4. If the User’s previous sign-in method does not permit Account restoration, the User must contact office@lingua.community before the 30-day period expires.

18.5. After 30 days, the Company deletes or anonymises the User’s profile data, original Boards and Materials, Lesson records, and reviews in accordance with technical capabilities and applicable law.

18.6. The following may continue to be retained after deletion:

- information that the Company must retain by law;

- data required for a limited period for security, fraud prevention, and legal claims;

- backups until the ordinary technical overwrite cycle is complete;

- irreversibly anonymised statistics; and

- Clones previously shared with other Users.

18.7. Deleting an original or an Account does not automatically revoke rights and access lawfully granted before deletion and does not erase copies stored by other Users outside the Platform.

19. Disclaimer of Warranties

19.1. To the extent permitted by law, the Platform is provided “as is” and “as available.”

19.2. The Company does not guarantee:

- the qualifications, identity, good faith, or conduct of a Teacher or Student;

- a particular learning outcome;

- payment or repayment between Users;

- the accuracy of every profile, review, or item of User Content;

- the suitability of Content or Linda’s output for a particular purpose;

- uninterrupted Platform operation or the absence of errors;

- preservation of data without User backups; or

- the safety of off-Platform communication, payments, or in-person meetings.

19.3. Nothing in this Agreement excludes warranties or User rights that cannot lawfully be limited.

20. Limitation of Liability

20.1. To the extent permitted by law, the Company is not liable for indirect loss, loss of profit, loss of data, reputational harm, missed Lessons, or third-party claims arising from the use of the Platform.

20.2. The Company’s aggregate liability for claims related to the Platform is limited to KGS 1,000 (one thousand Kyrgyz soms), except in cases of the Company’s wilful misconduct and other cases where limitation of liability is prohibited by law.

20.3. The Company is not responsible for the acts or omissions of Users, Editors, payment systems, internet providers, application stores, video services, artificial-intelligence providers, or other independent third parties.

20.4. The User is responsible for violations of this Agreement, applicable law, and third-party rights, and for Content, payments, arrangements, and actions undertaken through the Account.

21. Company Intellectual Property

21.1. The Company owns or lawfully uses the software code, interface, design, databases, trade identifiers, logos, documentation, and Company Content associated with lingua.community.

21.2. This Agreement does not transfer ownership of the Platform or the Company’s intellectual property to the User.

21.3. Copying source code, decompiling, creating a derivative service, removing rights notices, or using the lingua.community brand without permission is prohibited except where expressly permitted by law.

22. Amendments

22.1. The Company may amend this Agreement to reflect feature development, changes in law, security requirements, or the business model.

22.2. The Company will give at least one month’s notice of material changes through a mandatory sign-in banner and may also notify Users by email, push notification, or an in-Platform notice.

22.3. The User may reject a new version before it takes effect. In that case, the Agreement ends, the User must stop using the Platform, and the User may delete the Account. If paid services then exist, refunds will be provided to the extent required by law and the applicable paid-service terms.

22.4. A change to the Company’s contact details that does not alter the parties’ rights or obligations may be communicated separately. Any amendment to the text of this Agreement will follow the notice period in Clause 22.2 and applicable law.

23. Governing Law and Claims Procedure

23.1. This Agreement is governed by the laws of the Kyrgyz Republic.

23.2. Mandatory consumer rights and other rights that cannot be waived under the law applicable in the User’s place of residence remain unaffected.

23.3. Before commencing court proceedings, the User and the Company must attempt to resolve the dispute through negotiation and a written claim. Claims must be sent to office@lingua.community and include the relevant circumstances, requested remedy, and available supporting materials.

23.4. The Company will respond to a claim within 15 business days of receipt unless another mandatory period applies.

23.5. An unresolved dispute will be determined by a competent court of the Kyrgyz Republic, subject to mandatory jurisdiction and consumer-protection rules.

23.6. The Company does not act as a mediator and does not adjudicate private disputes between Teachers and Students.

24. General Provisions

24.1. If any provision is held invalid, the remaining provisions continue in effect to the maximum extent permitted by law.

24.2. A failure by the Company to exercise a right does not waive that right.

24.3. The Company is not responsible for delay or non-performance caused by circumstances outside its reasonable control, including natural disasters, war, civil unrest, government action, and failures of electricity, communications, data centres, or global digital services.

24.4. The Privacy Policy and Cookie Policy are published separately and apply together with this Agreement.

25. Contact Details

For questions about Platform use, complaints, intellectual-property rights, personal data, and legal claims:

Leontyev and Partners LLC

Apartment 39, Building 14, Yug-2 Microdistrict, Bishkek, Kyrgyz Republic

Email: office@lingua.community

Telephone: +996 554 877 853

Telegram: https://t.me/leontevrus